Privacy Policy

Introduction

Ralph - Pet Wellbeing Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

Personal Information You Provide

When you use Ralph - Pet Wellbeing Hub, we collect the following personal information:

Account Information:

• • Email address
• • Name (if provided)
• • Account credentials
• • User ID (automatically generated)

Pet Information:

• • Pet name, species, and birthdate
• • Pet photos (avatars and wellbeing documentation)
• • Wellbeing tracking data including:
  • - Weight measurements and notes
  • - Quality of life assessments
  • - Lump/mass locations and assessments
  • - Symptom tracking and notes
  • - Custom wellbeing observations

Subscription Information:

• • Subscription plan and status
• • Purchase history
• • Payment processing is handled by Apple App Store or Google Play Store (we do not store payment card information)

Information Collected Automatically

Device Information:

• • Device type and model
• • Operating system version
• • Unique device identifiers
• • App version

Error Information:

• • Crash reports and error logs (via Sentry, only when errors occur)
• • No session tracking, performance monitoring, or usage analytics

Location Information:

We do NOT collect or track your location data

How We Use Your Information

We use your information for the following purposes:

1. Provide Core Services:

• • Create and manage your account
• • Store and sync your pet health data across devices
• • Enable photo storage and retrieval
• • Process and manage subscriptions

2. Improve Our Services:

• • Debug and fix technical issues when errors occur (via crash reports only)

3. Legal Compliance:

• • Comply with applicable laws and regulations
• • Enforce our Terms & Conditions
• • Protect our rights and prevent fraud

Third-Party Service Providers

We use the following third-party services to operate our App:

Authentication & User Management

• • Clerk (Clerk.com) - Manages user authentication and account security
• • Google Sign-In - OAuth authentication option
• • Apple Authentication - OAuth authentication option

Data Storage & Synchronization

• • Supabase - Cloud database and file storage for your pet data
• • PowerSync - Enables offline-first data synchronization across your devices

Subscriptions

• • RevenueCat - Manages subscription status and entitlements
• • Apple App Store - Processes iOS subscription payments
• • Google Play Store - Processes Android subscription payments

Error Tracking

• • Sentry - Collects crash reports and error logs to help us fix bugs (does NOT track user sessions)

Each of these providers has their own privacy policies:

• • Clerk: https://clerk.com/privacy
• • Supabase: https://supabase.com/privacy
• • RevenueCat: https://www.revenuecat.com/privacy
• • Sentry: https://sentry.io/privacy/
• • Apple: https://www.apple.com/legal/privacy/
• • Google: https://policies.google.com/privacy

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• • Encryption: Data is encrypted in transit using HTTPS/TLS
• • Authentication: Secure authentication via Clerk with industry-standard protocols
• • Access Control: Row-level security policies ensure you can only access your own data
• • Secure Storage: Files are stored securely on Supabase with access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time through the app settings.

When you delete your account:

• • All your pet data is permanently deleted
• • All uploaded photos are permanently deleted
• • Your user account is removed from our authentication system
• • Subscription data is retained only as required for accounting and legal compliance

Your Data Rights

Depending on your location, you may have the following rights:

Access and Portability

• • Request a copy of your personal data
• • Export your pet health data (available in-app)

Correction

• • Update or correct your personal information through the app

Deletion

• • Delete your account and all associated data through app settings
• • Deletion is permanent and cannot be undone

Withdraw Consent

• • Revoke permissions (e.g., camera, photo library access) through device settings

Object to Processing

• • Contact us to object to specific data processing activities

To exercise these rights, please contact us at [email protected] or use the in-app account deletion feature.

Children's Privacy

Ralph - Pet Wellbeing Hub is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

• • European Users: Data is processed within the EU where possible, or with appropriate safeguards under GDPR
• • Supabase servers are located in Switzerland
• • PowerSync servers are located in the EU

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• • Updating the "Last Updated" date at the top of this policy
• • Providing prominent notice in the app for material changes
• • Sending an email notification for significant changes (if applicable)

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to know what personal information is collected
• • Right to know if personal information is sold or disclosed (we do NOT sell your data)
• • Right to delete personal information
• • Right to non-discrimination for exercising your rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• • Contract performance (to provide our services)
• • Legitimate interests (to improve and secure our services)
• • Consent (where required)

Your Rights:

• • Right to access your data
• • Right to rectification
• • Right to erasure ("right to be forgotten")
• • Right to restrict processing
• • Right to data portability
• • Right to object to processing
• • Right to withdraw consent
• • Right to lodge a complaint with a supervisory authority